Refund and Cancellation Policy

Last updated: 9 October 2026

This covers what your studio pays Scrunchio. It doesn't cover what your students pay you. That's your own policy, set by you and handled in your own Stripe account.

Cancelling

Cancel any time from Your Scrunchio plan in your admin. One click. No phone call, no retention conversation, no notice period.

During your free trial

Cancel before the trial ends and you're never charged. We email you 3 days before it ends, the day before, and on the day, so it doesn't catch you out.

After your plan has started

• Your plan runs to the end of the month you've already paid for, then stops. You keep full use of Scrunchio until then.
• We don't refund part-months.
• If we charge you by mistake, for example twice for the same month, or after you cancelled, we refund it in full. Email hello@scrunchio.com.
• If we end the agreement for any reason other than your breach, we refund the unused part of the month.

Your data when you leave

Export everything, free, before or after you cancel: students, bookings, attendance, passes, credit history, waivers and signatures. We keep your studio's data for 90 days after your plan ends so you can export it or come back. Then it's deleted, except billing records we must keep by law.

Your domain and your Stripe account were always yours, so there's nothing to hand back.

Your students' refunds

Refunds to your students are yours to decide and make, from your own Stripe dashboard. When you refund a pass or membership there, Scrunchio updates the student's credits by itself.