Terms of Service

Last updated: 9 October 2026

These terms are the agreement between your studio ("you") and Scrunchio by MarginWalkers Inc., Clearview Township, Ontario, Canada ("Scrunchio", "we", "us") for using Scrunchio. By starting a trial or a plan you agree to them on behalf of your studio, and you confirm you're allowed to.

1. What Scrunchio is

Scrunchio gives your studio a website, a booking and payments system, a student list, waivers, messages and the tools to run them, on your own domain, for a flat monthly fee.

Three things stay yours, and these terms don't change that:

• Your domain. Nothing about it is registered to us.
• Your Stripe account. Your students pay you directly, into a Stripe account you opened and control. We take no percentage of those payments and never hold your money.
• Your data. You can export all of it, free, whenever you like.

2. Trial and plan

• A new studio starts with a 7-day free trial. We ask for a card to start it. Nothing is charged until the trial ends.
• When the trial ends your plan starts automatically and your card is charged $179 USD a month, flat. There's no fee per student, per booking or per sale, and no setup fee.
• We email you 3 days before the trial ends, the day before, and on the day.
• Prices exclude taxes. We'll add any sales tax we're required to charge.
• We can change the price with at least 30 days' notice by email. The new price applies from your next billing date after the notice period. If you don't want it, cancel before then.

3. If a payment fails

Your bookings keep working. A failed payment never stops your students booking or coming to class. Stripe tries the card again and we tell you, plainly. If it's still unpaid after 21 days, a person from Scrunchio will contact you before anything changes. We'll only suspend an account after that conversation, and only with 14 days' written notice after it.

4. Cancelling

• Cancel any time from Your Scrunchio plan in your admin. One click, no phone call, no notice period.
• Your plan runs to the end of the month you've paid for, then stops. See the Refund and Cancellation Policy.
• After cancelling you can still export everything for 90 days. Then we delete your studio's data, except billing records we must keep by law.

5. Your responsibilities

You agree to:

• give accurate account details and keep your sign-in secure,
• only add staff you trust, and remove people who leave,
• have the right to everything you upload (photos, text, logos, videos),
• tell your students how you use their information, in your own privacy policy, and get any consent the law needs, including for marketing messages and for safety notes,
• set your own prices, class rules, cancellation and refund policies for your students, and honour them,
• comply with the laws that apply to your studio, including tax, consumer protection, anti-spam (CASL) and privacy laws.

You agree not to use Scrunchio to:

• send messages to people who haven't agreed to receive them,
• upload anything illegal, or anything that infringes someone else's rights,
• try to reach another studio's data, test or break our security, or overload the service,
• resell Scrunchio, or copy it.

6. Your students' information

You're responsible for your students' information. We store and process it only to provide Scrunchio to you, following your instructions in the product and these terms. We don't sell it, market to your students, or put our name in your booking flow.

Safety notes your students give you are sensitive health information. Only your owner, managers and the teacher of a class the student is booked into can read them. Every read is logged. Our staff can't read them.

How we handle personal information, and the providers we use, are in our Privacy Policy and Subprocessors list. If you need a data processing agreement, email privacy@scrunchio.com.

7. Payments from your students

Your students pay you through your own Stripe account. Stripe's terms between you and Stripe govern those payments, refunds, disputes and payouts. You handle refunds and disputes with your students, in your Stripe dashboard. Scrunchio shows you when a payment is refunded or disputed but isn't a party to the payment.

8. Waivers and starter content

Scrunchio includes starter text, such as a sample waiver, to help you get going. It isn't legal advice and hasn't been reviewed for your province or your classes. You're responsible for the waiver and policies you use. Have them checked by a lawyer.

9. Support access

If you ask for help, our support team may open your studio's admin as one of your staff, with your permission, for a limited time. Every support session is recorded and can't reach safety notes.

10. Our responsibilities

We'll:

• run Scrunchio with reasonable skill and care, and fix problems promptly,
• keep each studio's data separate from every other studio's,
• tell you about changes that affect how you use Scrunchio,
• give you at least 30 days' notice before changing these terms in a way that matters to you.

We don't promise the service will never be interrupted. We may need maintenance time, and things we rely on (internet providers, Stripe, email providers) can fail. We don't promise a specific uptime.

11. Ownership

You own your content and your data. You give us permission to host, copy, display and process it only as needed to provide Scrunchio to you.

We own Scrunchio, its software and design. If you send us suggestions, we can use them without owing you anything.

12. Limits on liability

• We're not liable for indirect or consequential losses, such as lost profits or lost business, or for lost data beyond what our backups hold.
• Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that the law doesn't allow us to limit.

13. Ending the agreement

You can end it by cancelling (section 4). We can end it:

• with 60 days' notice, for any reason, with a refund of any fees paid for time after it ends, or
• right away, if you seriously breach these terms (for example sending spam or trying to reach another studio's data) and don't fix it within 10 days of us telling you, where it can be fixed.

Either way you'll have 90 days to export your data.

14. General

• Ontario law and the federal laws of Canada apply. The courts of Ontario serving Clearview Township decide disputes, unless the law where you are says otherwise.
• If part of these terms can't be enforced, the rest still applies.
• These terms, the Privacy Policy and the Refund and Cancellation Policy are the whole agreement between us about Scrunchio.
• Questions: hello@scrunchio.com.